Right of Withdrawal

This policy only applies if you, as a consumer (§ 13 BGB), conclude a paid plan. The free use of UptimeAlien is not affected by this.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us (Heiko Stuhrmann, c/o Block Services, Stuttgarter Str. 106, 70736 Fellbach, Germany, email: heiko@uptimealien.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form for this purpose, although it is not mandatory.

To meet the withdrawal period, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and no later than within fourteen days from the day on which we receive notification of your withdrawal. For this reimbursement, we will use the same means of payment that you used for the original transaction; in no case will you be charged any fees as a result. Payment is processed via our payment service provider Polar as “Merchant of Record”; refunds are processed via this account.

As a gesture of goodwill, we waive any compensation for value for the use of paid features during the withdrawal period pursuant to § 357a (1) BGB. Upon timely withdrawal, you receive the full amount paid back, even if you have already used the paid features during that time.

No premature expiry: Even though your paid access is activated immediately after the contract is concluded, your 14-day right of withdrawal remains in full force.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and send it back to us:

To Heiko Stuhrmann, c/o Block Services, Stuttgarter Str. 106, 70736 Fellbach, Germany, email: heiko@uptimealien.de:

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the following service (*): … — Ordered on (*): … — Name of consumer(s): … — Address: … — Date: … ((*) delete as appropriate)

Termination instead of Withdrawal

After the right of withdrawal has expired or lapsed, you can terminate your paid plan at any time as of the end of the current billing period. Termination is carried out via the customer portal of our payment service provider Polar, which you can reach in Settings under “Billing”. There is no pro-rata refund of amounts already paid; access remains active until the end of the paid period, after which your account continues on the free plan.